Last Updated: 14th August, 2025

Welcome to Creative India Store (“we”, “our”, “us”). Your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website http://creativeindiastore.in, purchase from us, or interact with our services.

By using our website, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect the following types of information when you interact with our website:

A. Information You Provide Directly

  • Account & Order Information: Name, email address, phone number, billing address, shipping address.
  • Payment Information: We do not store your full credit/debit card details. Payments are processed securely by third-party payment gateways (e.g., Razorpay, PayPal).
  • Communication: Information you send us via email, contact forms, or customer support.

B. Information Collected Automatically

  • Cookies: To remember your preferences, enable cart functionality, and for analytics.
  • Device & Browser Information: IP address, browser type, operating system.
  • Analytics Data: Website usage patterns via tools like Google Analytics.

C. Information from Third Parties

  • Courier or shipping partners may provide delivery updates.
  • Payment gateways may confirm transaction status.

2. How We Use Your Information

We use your information for:

  1. Order Processing & Delivery – To process your purchase, confirm orders, ship products, and handle returns.
  2. Customer Support – To answer your queries or resolve issues.
  3. Marketing & Promotions – To send you offers, newsletters, and updates (only if you have opted in).
  4. Website Improvement – To analyze and improve site performance.
  5. Fraud Prevention & Security – To detect and prevent fraudulent transactions.

3. Sharing Your Information

We will never sell your personal data. We may share information with:

  • Payment Processors (e.g., Razorpay, PayPal) – To process payments securely.
  • Shipping & Courier Partners – To deliver your orders.
  • Analytics & Marketing Tools – Like Google Analytics or Facebook Pixel, if used.
  • Legal Authorities – If required by law or for fraud prevention.

4. Cookies

We use cookies to:

  • Keep items in your shopping cart.
  • Remember your login preferences.
  • Measure site traffic and performance.

You can disable cookies in your browser, but some features of the site may not work properly.

5. Data Retention

  • Order and account information is retained as long as needed for legal, tax, or warranty purposes.
  • Marketing data is kept until you opt out.
  • Comments and reviews may be stored indefinitely for record-keeping.

6. Your Rights

Under the Digital Personal Data Protection Act, 2023, you have the right to:

  • Request access to your personal data.
  • Request correction or deletion of your data.
  • Opt-out of marketing communications.
  • Withdraw consent for data processing (may affect order processing).

To exercise these rights, email us at: [Your Support Email].

7. Security Measures

We use secure servers, encryption (HTTPS), and access control to protect your personal information. Payment details are handled by PCI-DSS compliant payment processors.

8. Third-Party Links

Our website may contain links to other sites. We are not responsible for their privacy practices. Please review their policies before sharing information.

9. Children’s Privacy

Our website is not intended for children under 18 without parental consent. We do not knowingly collect personal data from minors.

10. Changes to This Policy

We may update this policy from time to time. Any changes will be posted here with the updated date.